Returns Policy
As many of our products are decorated and made to order, please read our returns policy carefully before placing your order.
Customised, Branded & Personalised Products
Any product that has been customised specifically for you cannot be returned or exchanged due to a change of mind, incorrect size selection or ordering error.
This includes, but is not limited to, garments made or decorated specifically for an individual customer, dance school, club, team, company or organisation where the product is not part of our standard stocked range.
Standard schoolwear featuring an existing school logo is eligible for return or exchange, provided the item is part of our standard schoolwear range and has not been individually personalised or custom-made.
Please check sizes, colours, quantities and any personalisation carefully before placing your order. Once a customised or personalised item has entered production, we are unable to cancel or amend the order.
This does not affect your statutory rights where an item is faulty, damaged, not as described or we have supplied an incorrect item.
Schoolwear Returns
Standard schoolwear, including garments featuring a standard school logo, may be returned or exchanged within 14 days of collection or receipt of your order, provided that the item:
- is unworn and unused;
- has not been washed;
- is in its original condition and packaging;
- has all original tags attached
- has not been individually personalised, altered or custom-made for the customer.
Proof of purchase will be required.
Items returned outside the 14-day return period, or which show signs of wear, washing, damage or use, may not be accepted.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, not as described or different from what you ordered, please contact us on info@miyoapparel.com as soon as possible.
Please include your order number, details of the affected item and a description of the issue. We may also ask you to provide photographs so that we can resolve the issue as quickly as possible.
How to Return an Eligible Item
Before returning an item, please contact us on info@miyoapparel.com with:
- Your name and order number;
- The item(s) you wish to return;
- The reason for the return
We will then provide you with the appropriate return instructions.
Unless the item is faulty or has been supplied incorrectly, the customer is responsible for any costs associated with returning the goods.
Returns should be sent or delivered to:
MIYO APPAREL
ETNA INDUSTRIAL ESTATE
10 CLAMP ROAD
CRAIGNEUK
ML2 7XQ
Please note: Made-to-order, individually personalised or custom-decorated products cannot be returned simply because they are the wrong size or are no longer required. Standard stocked schoolwear, including items with a standard school logo, can be returned subject to the conditions above.
